Grey Montauk Cotton Twill by Robert Kaufman

Returns Policy

Domestic Orders

We want all of our customers to be completely satisfied with their orders. You may return fabrics, in the condition which you received them, within 30 days of the order date for a full refund of the cost of the fabrics. We'll also pay all of the the shipping costs if the return is a result of our error (you received an the wrong fabric, the material was damaged, etc.). They must be in the exact condition which you received them in order for us to grant you a refund. Incorrect or defective fabrics must be reported within 72 hours of delivery. Otherwise we will not be able to give you a refund.

Please note: While we put a great amount of work into making sure that every fabric is accurately represented in the pictures on this site, every tablet, phone, and computer monitor tend to display colors differently. If you need a fabric to match an exact shade, we highly recommend ordering a swatch. While you can get a refund for the cost of the fabric, regardless of the reason, we will not issue a full refund (fabric + shipping) for discrepancies in exact shades of a color.

Non-Returnable Items
We will not accept returns on swatches, button bags, or items that have been cut, soiled, washed, or scented.

INTERNATIONAL ORDERS

We do not accept returns on international orders

*Please Note: This is an online policy only. We do not accept returns on cut fabrics in our San Francisco retail store, where customers have the opportunity to see and feel the fabric before they purchase it.

Shipping

We want you to receive your fabrics as quickly as possible. All orders are guaranteed to be shipped within three business days of when your order is placed, though usually they are shipped much sooner (generally within 24 hours). If, for some reason, it is going to take longer, we will contact you by phone and/or email.

All orders are shipped from:

Cali Fabrics
2109 Mission St
San Francisco, CA 94110

When your package is shipped, you will receive tracking information via email.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Average Transit Times
We will ship your fabric using UPS or USPS.

When 'Standard Shipping' or 'Free Shipping' is chosen, we will ship your package with USPS First Class Package, USPS Priority, or UPS Ground. Generally, smaller orders will be shipped Priority or First Class, while larger will be shipped Ground. We do not accept requests for one service or another when standard shipping is selected.

Average transit times for the methods we offer are as follows:

USPS

Priority - 2-3 business days.
Express - 1-2 business days.

UPS

Ground - 3-5 business days.
Three Day Select - 3 business days.
2nd Day Air - 2 business days.
Next Day Air - Will arrive by 3pm the business day after it is shipped.

“Business days” means Monday through Friday, excluding holidays.

Please note that 'transit time' refers to the time your package will be in transit, and that it is in addition to our turnaround time. If you need your package by an exact date, please make sure to note that on the order, or give us a call and let us know.

More information on UPS shipping is available at UPS.com.
More information on USPS shipping at USPS.com

If you have any questions about shipping, please feel free to contact us.

In-Store Pickup
We offer the option to save on shipping and pick up your order in our San Francisco store! Normal turnaround times apply (1-3 business days). When your order is ready, you will receive an email with the info you need to pick your order up. Please note that we need a form of verification (ID matching the order, order receipt email, etc...) in order to release the package at the store.

International Shipping

We currently ship to the following countries:

• Australia
• Austria
• Belgium
• Bulgaria
• Canada
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Dominican Republic
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• The Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland
• The United Kingdom

Cali Fabrics does not assume the responsibility for lost or damaged packages. International orders often can't be tracked after they leave customs. When your order ships, you'll receive a tracking code (which can also be found by logging in to you account and viewing your order) however, this tracking code will only indicate status within The United States.

International packages are not insured and Cali Fabrics is not responsible for packages that do not reach the customer. We will not reship or refund lost or damaged packages. We will do everything in our power to help locate a missing package but it is the customer’s responsibility to file a claim with the post office.

Shipping charges do not include customs fees. Customs and additional fees may apply. These fees vary from country to country and Cali Fabrics is not responsible for these.