Make A Return
We've done our best to make the returns process as simple and easy as possible. To make sure your order qualifies for a return, take a look at our Return Policy.
1. Fill out the return request form.
Fill out the return request form. We will need the email associated with your Cali Fabrics account, your name, and your order number to complete the return. If your fabric was damaged, or you received the wrong item, please attach a photo of the issue to the form, as these will be needed to help us decide how best to handle the return. Also, please let us know which fabric you will be returning, and any additional details that might be needed, in the message section at the bottom.
2. Pack up your fabric and wait for a return label.
You will receive a confirmation when we approve your return request, then you will receive another email containing a printable shipping label. You will now want to pack the item back in the package in which you received it, and attach the label to the package. If the package was delivered via UPS, you will need to return it via UPS. If USPS, you must return it via USPS.
Return Labels If the the item was damaged or incomplete, we will provide you with a return shipping label at no cost. If you simply do not want the fabric you received, we will provide you with a shipping label, and the cost of return shipping will be deducted from the your refund* (eg., If you are returning $20 worth of merchandise, and the return shipping cost is $6, you will be refunded $14).
If you prefer, you can also opt not to use our return shipping, and can send it back however you like. If you do this, you will be refunded the full cost of the items.
*Note: If the value of the fabric does not exceed the cost of shipping, we will not provide a return shipping label.
3. Wait for your refund!
We strive to process refunds as quickly as possible, but please be aware that refund processing will likely take place 1-2 weeks after you send back your item(s). Once we process the refund, you will receive an email confirmation, and the funds should go back to your payment method within the next few days.